Refund Policy

Latest Updates: December 15, 2022

The following policies and requirements apply to all refund requests made through our website, Depending on the product in question, a refund is available only within the refund period specified below or the product is not eligible for a refund under any circumstance.

Please see below for more information on specific product types and refund terms applicable thereto.

Transaction Date: For the purpose of this Refund Policy, the transaction date of purchase for products refers to the day that you made the purchase.

Refund Period: You may cancel a product at any time, but a refund will only be issued if you request a refund with Namevise within the refund time frame specified for the applicable product, if available at all.


Products Eligible for A Refund

Products are eligible for a refund during the first 72 hours (3 days) of purchase.  However, no product is eligible for a refund once it has been transferred to a new account regardless of the refund period.


Products Not Eligible for A Refund

Premium Domain Names: These products are not eligible for any form of refund whatsoever.

Transferred Domain Names: The transfer of a domain name completes the purchase process. No refund shall be considered for any transferred domain name for any reason(s)

No Refund After Account Closure : If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.


Contacting Us

If you have any questions about Our Site or this Refund Policy, please contact Us by email at [email protected]. Please ensure that your query is clear.


Changes to Our Refund Policy

We may change this Refund Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Refund Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.